This release of Service Insights introduces the Beta version of the platform’s new Observation tab.

Aquant is proud to present the newest release of Service Insights. This release brings beneficial features, including incorporating Customer Hierarchy, the Next Potential Symptom widget, the Cost Per Success breakdown widget, and additional reference table column options. You can find more details about these exciting new features below. Customer Hierarchy  “Next Potential Symptom” Widget This …

Customer Hierarchy, Next Potential Symptom, CPS Widget Update, and More Read More »